Frequently Asked Questions
Our technicians are ASE Certified. The ASE program helps to guarantee quality performance through the voluntary testing and certification of automotive technicians.
Our technicians are I-Car Certified. I-Car is an independent, not-for-profit technical training organization founded to help the collision industry to achieve a high level of technical expertise.
We are open Monday – Friday from 8:00am to 5:30pm. Additionally, we offer a 24 hour “Key Drop” service.
For estimates and/or questions, we recommend calling us 1st. If and when an estimate is needed we encourage you to arrange a convenient appointment time with us so we may discuss your car repair needs with you. This is for your benefit, so that we can be better prepared to assist you (and others).
Tip: Nowadays, many Insurance Companies no longer ask you to get an estimate. They realize that it is inconvenient for you and with the unibody car design, it’s next-to-impossible to accurately estimate the repair costs until the vehicle is in the shop for repairs and completely disassembled so the full extent of the damage can be determined. Please remember: It’s always your choice who fixes your vehicle. We strive to make the entire repair-process as hassle-free as possible for you and will work with you and whatever Insurance Company to do so.
No. While there are few Dealership run body shops that are serious about the best possible Customer Care experience, most Dealerships don’t even have their own body shop and those that do often are simply “subletting it out” to an Independent Operator who is running it for them. We are proud to do referral work for many New Car Dealerships in Cleveland. They genuinely care about their customers and know that we deliver that.
You ! That’s the law. It’s your car and you must live with whoever fixes your car–good or bad-- even if you followed someone else’s recommendation i.e., your Dealership, Lease Company, Insurance Company, etc.
A clean shop with accreditations that employs people who are professional-looking, certified, personable, open & honest. If they don’t take pride in themselves, their operation & or their profession, how are they going to take care of you and your vehicle ? Do they demonstrate that they care about their Customers ? It’s as much about the Customer service experience as it is about fixing cars.
NO ! That never was the law and it isn’t now. With the way vehicles are designed and engineered, it’s next to impossible to give an accurate estimate and certainly not an exact price on the repair cost. Most Customer-oriented Insurance Companies realize this fact and no longer ask you to waste your time by getting multiple estimates. With the way vehicles are designed & engineered today, nobody – not your Dealership, Insurance Company & or any other body shop— can give an exact price. Be very cautious of anyone who claims they can.
Absolutely. We generally order your vehicle's parts at the time that we write the estimate and schedule your vehicle for drop-off a couple of days later unless your vehicle is found unsafe to drive, then we would help you arrange for a rental vehicle as soon as possible. This enables us to provide quicker turnaround time.
No. A car is a total loss only when the price of repairs exceeds the insurance company's determined value of your vehicle. Most cars are built using uni-body (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of the-art computer measuring system , can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replaced.
Today's modern factory finishes incorporate multiple layers of highly specialized paints. Sunbeam Autobody, Inc. has made a major investment in the finest paint system available and constantly upgrades its technology and equipment to ensure that each vehicle's paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.
We realize that having your vehicle repaired can be an inconvenience. To help with that we do a number of things to help you with that, from having Enterprise Car Rental on our premises to having a team of dedicated professionals that will do everything possible to fix your vehicle in the quickest time possible. We have industry-leading repair times which is why we are recommended by most all major Insurance Companies. Your Customer Service Represntative can advise. You can also watch your car repair process on-line on our website.
For your convenience, we have Enterprise Car Rental right on our premises, so we can offer 1-stop shopping for you. And when your car is done, you simply return the rental car at our shop.
We proudly warranty all of our repairs in writing for the Lifetime of the Vehicle” Additionally, many of the Insurance Companies that we are the “Preferred Provider” for offer their warranty also. Many people find this an added security that a national Insurance Company offers this free additional protection. This additional warranty often is not available to you if you have your vehicle fixed at a non-approved Shop.
It is Insurance Companies policy that you pay your deductible directly to the repair shop. This can be done either when you are picking up your vehicle or when you drop it off – it’s your choice. A word of caution: Be very weary of anyone offering to “cover your deductible.” Basically that can only be done one of two ways: By committing insurance fraud –which we wouldn’t encourage anyone to do, nor do we participate in; or, by the shop doing a lesser quality repair job and often not advising you that they did that. Neither choice is very appealing to most people.
The easiest and most convenient way to pay for your portion of the repairs to your vehicle is with a major credit card. We accept Visa, Mastercard, & Discover. Of course, cash and checks are always welcome.
Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle.
RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 30 DAYS
DO · Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge. Always use clean fresh water. Wash your vehicle in the shade
· Do not use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface.
· Do not "dry wipe" your vehicle. Dry wiping can scratch the finish.
· Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days.
· Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface.
· Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish. Do not scrape ice or snow from the newly painted surface.
RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 60 DAYS
DON'T · Do not wax or polish the vehicle. This will allow the finish to dry and harden completely.
The answer is: The basic way this is determined is; When the estimated repair costs exceeds the current market value of the vehicle it is deemed a Total Loss. The vast majority of the time it has nothing to do with can the vehicle technically be fixed or not. It is mostly a matter of economics; it is not a discretionary or arbitrary decision. An Insurance Companies obligation is to pay the repair cost or the market-value of the vehicle, whichever is less.
We want you to be as comfortable & informed as much as or as litlle as you want. We can update you by phone, e-mail, text, or fax.. However & whenever you want !
WHAT OUR CLIENTS SAY
They provided me a detailed written estimate of everything my car needed, inside and out, and patiently explained each item to me and why it needed attention. The work was done in a timely manner and with tremendous attention to detail.
Luten Insurance Agency
Sunbeam Autobody saved me from the embarrassment of backing into my daughter’s car. She was sitting next to me! Fortunately I knew exactly who to call. Linda at Sunbeam Autobody set up the appointment very quickly. They had the car back to me in two days. You would never know the car had been damaged.
First Coast Entertainment
I am so very pleased and impressed with the folks at Sunbeam Autobody. I have had the "opportunity" to use Sunbeam on three separate occasions and my cars come back PERFECT every time.