Independents vs. Dealerships

We Repair ALL Makes and Models


    • “Repairs at a new car dealership cost an average of 34 percent more than those at independent repair shops, resulting in $11.7 billion in excess costs to consumers annually”, according to a new study released by the Automotive Aftermarket Industry Association (AAIA).
    • “People are more satisfied with independent repair shops”,says Robert Krughoff, president of Consumer’s Checkbook, which has been rating auto repair shops since 1976.
    • “And they tend to be less expensive than dealers.”


    • Dealerships have really been reaching out to consumers to get their service and autobody repair work.
    • This is probably because profits on new car sales are down and as cars are typically being built better, warranty work has also plummeted.
    • Dealerships now need and want repair business just to survive.

  • Why do consumers appreciate doing business with an independent shop?

    • We generally have lower prices
    • Our owner is on the premises, and really cares about our customers
    • Our staff that is motivated to do the job right. . .the first time
    • We place a very high premium on customer satisfaction since word of mouth is our chief form of marketing.
    • We have the same technical and repair information as dealerships thanks to computer software
    • We, like the dealerships, take training classes regularly to be state-of-the-art
    • We, like the dealerships, have state-of-the-art equipment


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